I What type of information do we collect?
Information collected about you
Europcar collects personal data that you voluntarily provide. This information is collected when you:
Europcar Member information
When you register to become a member of the Europcar network, we collect your name, gender, date and place of birth, contact information (including your full name, phone number, email and street addresses) as well as passport and driving licence information. We also ask for your email address, password, and a secret question to retrieve your password.
This enables us to create your Europcar driver ID, which will be a unique and personal number allowing access to your rental profile at time of reservation and rental.
We may also collect information about each driver's car rental preferences, including preferred destinations, preferred vehicle category, frequent flyer programmes and membership numbers, and preferred means of payment. This information is stored in the My Europcar area of the website.
Online Reservation information
Europcar websites collect the full name and contact information for a driver when a reservation is made. Europcar websites will also collect credit card information, including card number, card type, cardholder name, and expiry date, in order to guarantee your reservation or bill you for prepaid reservations. Please view our Security section for additional information on Europcar's commitment to protecting your credit card security.
Enrolment in a Europcar card programme
When you enrol in a Europcar card programme, we collect your personal details, contact information, company contact details, driving licence and passport information, and your "Frequent Flyer" membership information. If you would like to benefit from the ‘Ready Service', you will be asked for your insurance and means of payment details.
Surveys, contests, and sweepstakes information
Occasionally, Europcar may offer members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Europcar webites when you participate in a survey, contest, or sweepstakes may include your contact information.
Europcar websites collect personal information such as your full name, your Europcar driver ID, email address, and/or contact information whenever you submit a question or suggestion, using the Contact Us section of Europcar.com.
Europcar has partnered with reputable third parties to offer Europcar members and site visitors a variety of travel services. All travel services throughout Europcar websites that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Europcar websites. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.
Other information collected
Information is collected automatically every time you visit a Europcar website. Europcar collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit a Europcar website. You do not provide this information-it is collected automatically as a means of supporting your visit to our site.
Cookies and other Web technologies
We collect information about your computer for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and developing featured programmes and content that will be of interest to our members and site visitors.
Europcar websites use three types of cookies:
Your browser or other software you install may permit you to restrict the use of session cookies, persistent cookies or all cookies. If you elect not to permit the use of session cookies, you will not be able to use our websites or certain features of our html email messages. If you elect not to permit the use of persistent cookies only, you may still enjoy the full functionality of our websites and html email; however, if you do so, you will need to re-enter some data when starting a new website session or opening (or re-opening) an html email.
Both session and persistent cookies may also be used in connection with html email sent by us.
In addition, certain of our web pages and html email messages incorporate "pixel tags" that allow us to track the actions of users on our websites and recipients of our email communications. Pixel tags are used to collect non-personally identifiable data that helps us to determine popular destinations, average rental prices, quote and conversion rates, click-throughs and other information that can be used to improve our service to our customers.
Europcar websites collect certain technical information from your computer each time you request a page during a visit to a Europcar website. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer web site.
II. How we use the data we collect
Information collected on a Europcar website may be used to:
Member registration information
When you register to become a member of Europcar websites, we use your information to create your member account. You will then receive a "Welcome to Europcar.com" email that contains your Europcar driver ID and describes the benefits of using Europcar websites for your car rental needs.
Information collected when you complete your member profile is used to confirm and process your reservation and rental, prepare your invoice, bill your credit card (when you reserve a prepaid rate) and send you a reservation confirmation email, and provide you with enhanced rental service at your request (Master Rental Agreement).
Alerts notification / On request vehicles & equipment
In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Europcar may phone you or send you an email notification to inform you of this.
If you chose to receive communications from a Europcar website about special promotions when registering as a Europcar member, we may use your email address to send you information about surveys, contests, sweepstakes, promotions, special deals, or other opportunities on Europcar websites and their marketing partners. We will use your email address or telephone number to contact you about changes to your reservation.
Responses to your questions or suggestions
We will use your email address or telephone number to respond when you submit a question or suggestion.
Transfer of data collected
III. Communication from Europcar websites
Europcar Drivers and Members will receive communications from Europcar when they:
Sign up to become a Europcar member
When you sign up as a new Europcar member, you will receive a "Welcome to Europcar.com" email. This email contains your Europcar driver ID and describes the benefits of using Europcar websites for your car rental needs.
Make an online reservation / Modify or Cancel existing reservation
Each time you make an online reservation through a Europcar website, or modify or cancel a confirmed reservation, you will receive confirmation of your booking details via email. In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Europcar will send you an email notification to inform you of this.
Elect to receive Best Deals or other special promotional marketing information
As a registered Europcar member, you will, if you choose, occasionally receive emails notifying you of special promotions or other travel news. Special promotional emails are intended to inform you of new or unique travel opportunities or special deals that are available on a Europcar website. If you choose to receive our email alerts, we will use your email address to notify you of current rates to destinations you have selected.
As a Europcar customer, you will receive confirmation and / or reminder of your Europcar driver ID via email.
You can discontinue your subscription to a Europcar promotional email services at any time in the "Profile" and "Alerts" pages of the My Europcar section, accessible through the main navigation bar of the Europcar.com website. You can also unsubscribe to the Newsletter or special promotional emails at any time by clicking on the link "unsubscribe" in the email.
Contact Europcar with questions/suggestions
To request assistance, send a query via the Contact Us section and we will respond to you via email or telephone.
IV. Links to other websites
There are several places throughout Europcar websites that may link you to other web sites that do not operate under Europcar information privacy practices. When you click through to these web sites, Europcar websites information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party web sites to understand their procedures for collecting, using, and disclosing your information.
V. How we store & protect Personal Information - Data Security
We want our members and site visitors to feel confident about using Europcar websites and making car rental reservations, so we are committed to protecting the information we collect.
The Europcar network is a safe and secure online environment. Our systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a Europcar website over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Every credit card transaction you make at Europcar websites is done through our Secure Server Technology. This provides many security features, including:
Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity: this checks the data being transferred to ensure it has not been altered.
VI. How to access, update, correct or delete your Personal Information
At any time, you can view and/or update your personal profile, which includes member registration, driver information and car rental preferences information, through the "My Europcar" link, accessible through the main navigation bar of the Europcar.com website. You will be able to change your password, secret question, update or correct phone number, address, email, and driving licence information and update your car rental and travel preferences including insurance, means of payment and frequent traveller membership.
We make reasonable efforts to ensure that the personal data we have about you is as accurate, current and complete as necessary for the purposes for which we use that data.
Under the French Data Protection Act, you have a right to access, update, correct or delete personal data collected by us. You may correct factual errors in that data by sending a request to us pointing out the error. You should contact our main office in the country in which you reside for information about how to exercise these rights. You will find the address of our headquarters in the "About Europcar Group" section on our website.
As an alternative, you may obtain the information by writing to us at:
3 avenue du Centre
78881 St Quentin en Yvelines Cedex France
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections
VII. How can I opt-in to receive promotional emails? - Our Opt-in Policy
As a Europcar member, you may occasionally receive, via email, information about our Products and Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as special deals, promotions, contests, sweepstakes and other travel opportunities available on Europcar websites and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
You will be sent these emails about our Site upon your request. You can subscribe in the "Profile" and "Alerts" pages of the My Europcar section, accessible through the main navigation bar of the Europcar.com website or send us an email by clicking here.
At any time, you may decide that you do not want to receive any future marketing or promotional emails from us. In this case, you can unsubscribe in the "Profile" and "Alerts" pages of the My Europcar section, accessible through the main navigation bar of the Europcar.com website or send us an email by clicking here.
In addition, in our emails and other communications, we will include instructions on how to unsubscribe.
Europcar reserves the right to limit membership to those who will accept emails. Members will be notified via email prior to any actions taken