Move Safely

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience:

Our Special Measures:

"Zero Contact" policy (vehicle key sealed in an envelope once disinfected)

Stringent cleaning and disinfection of stations and vehicles

Social distancing practices and processes

Our cars and stations undergo rigorous cleaning and disinfection measures to ensure a safe rental experience.

MOVE WITH FLEXIBILITY

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

- Enjoy free and unlimited modifications

- Free cancellations up to 48h before pick-up*

MOVE WITH CONFIDENCE

Benefit from a contactless experience

We strictly comply with hygiene and social distancing best practices

We implemented the reinforced vehicle cleaning measures.

In addition to the standard vehicle cleaning procedure, we systematically sterilize the following elements in our cars:

Keys and documents

Boot lock/handle

Outside and inside door handles

Steering wheel

Shifters of windscreen wipers

Turn indicator stalks

Gear lever

Cockpit

Radio

Buckles of seatbelts & Seatbelt release button

Rear-view mirror

Side mirrors adjustment handles

Each above mentioned element is sterilized with disinfectant agents.

Pick up, drive and return your car safely

We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

A through, multi stage sanitisation process of our vehicles

Sanitised key plcaed in sealed envelope

Once disinfected, each vehicle is flagged as clean and safe

Our Stations are progressively reopening

You can see here an up to date list of Corporate Country Stations

You can see here an up to date list of Franchisee Stations

*In France, in the framework of Covid 19, the ordinance dated March 25, 2020 allows travel service providers, including car rental companies, to offer credit notes to their customers requesting a cancellation between the 1st of March and the 15th of September 2020, of their upcoming car rental (does not apply to utility vehicles).
The credit-notes have a validity of 18 months. The information of the proposed credit note must be sent on a durable medium (postal mail or email) no later than 30 days after the termination of the contract.
Within 3 months at the latest from the notification of the resolution, the customer will receive a new proposal of service equal to the amount of the credit-note. The customer is free to use the credit-note as they wish.
If at the end of the validity of the credit, the customer hasn't used the credit-note, they will be fully reimbursed for the amount of this credit. This ordinance applies for all bookings made on French booking channels, and for all bookings with a pick up in France.

ENJOY THE BEST TRAVEL EXPERIENCE

MOVE WITH FLEXIBILITY

MOVE WITH CONFIDENCE