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ENJOY THE BEST TRAVEL EXPERIENCE

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience:


Our Special Measures:



 "Zero Contact" policy (vehicle key sealed in an envelope once disinfected)


 Stringent cleaning and disinfection of stations and vehicles


 Social distancing practices and processes





Our cars and stations undergo rigorous cleaning and disinfection measures to ensure a safe rental experience.





MOVE WITH FLEXIBILITY

 

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.


- Enjoy free and unlimited modifications


- Free cancellations up to 48h before pick-up*




 

MOVE WITH CONFIDENCE

 
Benefit from a contactless experience



We strictly comply with hygiene and social distancing best practices
 





We implemented the reinforced vehicle cleaning measures.

In addition to the standard vehicle cleaning procedure, we systematically sterilize the following elements in our cars:

Cleaning

 Keys and documents

  Boot lock/handle

 Outside and inside door handles


Steering wheel


 Shifters of windscreen wipers


Turn indicator stalks


Gear lever


Cockpit


Radio


Buckles of seatbelts & Seatbelt release button


 Rear-view mirror


Side mirrors adjustment handles


Each above mentioned element is sterilized with disinfectant agents.

  





Pick up, drive and return your car safely
 
We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.
 

 A through, multi stage sanitisation process of our vehicles


 Sanitised key plcaed in sealed envelope


 Once disinfected, each vehicle is flagged as clean and safe






Our Stations are progressively reopening
  

 You can see here an up to date list.





*In France, in the framework of Covid 19, the ordinance dated March 25, 2020 allows travel service providers, including car rental companies, to offer credit notes to their customers requesting a cancellation between the 1st of March and the 15th of September 2020, of their upcoming car rental (does not apply to utility vehicles).
The credit-notes have a validity of 18 months. The information of the proposed credit note must be sent on a durable medium (postal mail or email) no later than 30 days after the termination of the contract. 
Within 3 months at the latest from the notification of the resolution, the customer will receive a new proposal of service equal to the amount of the credit-note. The customer is free to use the credit-note as they wish. 
If at the end of the validity of the credit, the customer hasn't used the credit-note, they will be fully reimbursed for the amount of this credit. This ordinance applies for all bookings made on French booking channels, and for all bookings with a pick up in France.



Call our reservations team: +48 222 555 600 email: rezerwacje@europcar.pl

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