FAQ - During the Rental


During the Rental

  • What happens if the car breaks down or if I have an accident?

All Europcar locations provide clients with complete 24-hour emergency road side assistance. The number to be called is 22 532 84 47 and is both on the car key ring and the information hanger in the car. The number is also visible on the driver's window of the rental vehicle. In the event of a breakdown or an accident, you will receive prompt assistance. In case of an accident, you must first secure the accident area, inform the police and Europcar imediately. You also must complete the accident report form, giving a full account of the circumstances in which the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents), if for some reason, the police is not present at the accident place. In order for Europcar to properly proceed the liquidation of damages, you must obtain the following details: date, time and place of the accident (address), makes and registration numbers of the vehicles involved, their third party insurance policy numbers and the insurance company name, name and the address of the police station involved. The accident report form must be filled in utterly and obligatorily, giving full details. If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. The Renter has no right to accept any claims of the third party. Please read carefully instructions and conditions given at the time of rental.

  • Can I drive into another country?

Europcar may permit you to cross the border with the vehicle. It is the Renter's obligation to always inform Europcar about leaving Poland with the rented vehicle. It is forbidden to enter the following countries: Belarus, Bulgaria, Croatia, Russia, Romania, Serbia and Montenegro, Ukraine.

  • What if I have a problem with the car?

Europcar Poland provides Emergency Roadside Assistance 24 hours a day, 365 days a year, under the telephone: 22 532 84 47.

  • What do I need to do in the event of loss of keys?

In the event of loss of vehicle keys, you will need to contact the Europcar check-out location . According to the country and where you are, it could take between 24 and 48 hours for you to receive the new keys. Additional service charges will apply, as the loss of keys is not covered by our insurance and protections.

  • What do I need to do in the event of Loss or theft of the vehicle?

The first thing will be to call the local police authority and next, to call the rental station. The vehicle key, documents and the theft declaration from the police will have to be provided to the nearest Europcar location For detailed information please consult the Europcar rental Terms and Conditions.

  • Do I need to carry out any vehicle maintenance during the rental?

Our vehicles are ready to rent once they have successfully passed all the preparation checks. During your rental and according to the mileage run, you will be required to perform customary inspections (oil level, tyre pressure ...) in accordance with reasonable and prudent use. You should stay alert for any signal from the warning lights on the vehicle's dashboard and take any necessary protective action.

  • Is there mileage limit for my rental?

Europcar offers two types of rates:
1) Rate including unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.
2) Rate including a limited mileage, which means that you will be charged for extra for additional mileage over that limit.

You will be advised on the rate pages of our online booking service whether unlimited mileage is included, or you can ask at the counter when you pick up your car.

  • Rules of the Road

Speed limits
In built-up areas from 5 a.m. until 11 p.m. the speed is limited to 50 km/h and from 11 p.m. until 5 a.m. 60 km/h. In non-built-up areas the speed is limited to 90 km/h, but within an inhabited zone the speed is limited to 20 km/h.In one-lane express highways the speed limit is 100 km/h but in two-lane express highways it is 120 km/h.The speed limit in the highways is 140km/h.
It is obligatory to use the seatbelts for all the people in the car.
Child and safety seats
In cars equipped with seatbelts children under 12 and/or less than 150 cm tall must be placed in a safety seat or other safety device, complied with the technical conditions, according to the child's weight and height.
Using the headlights
While driving it is obligatory to use the headlights 24h/day, the whole year.
Mobile phone
It is forbidden to use a mobile phone while driving if it is not connected to a hands-free set. Loud music which may render the outsider sounds inaudible is also forbidden.
Driving under the influence of alcohol
Limit of the alcohol in the driver's blood is 0,2 promille.
All cars in Poland must be equipped with a fire-extinguisher and emergency triangle.
Detailed road restrictions are ruled by the act from June 20th 1997 called "Prawo o ruchu drogowym" (Dz.U nr 108, poz. 908 z późn. zm.).

Call our reservations team: +48 222 555 600 email:

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